Envy 4520 Network Connection Error Check Network and Try Again

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HP printers - Cannot connect to Web Services

The printer does not connect to Web Services, and your printer or computer displays i of the following fault messages.

• Server Connection Error. There was a trouble connecting to the server. Press retry or OK to go out.

• Web Services Problem. Problem connecting to Web Services server.

• Server Connection Error. Unable to connect to Web Services. Confirm net admission and try again.

Notation:

If you have an HP+ printer, Web Services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and and so set up your printer. To remove Web Services, perform a printer reset to restore factory default settings.

Perform the following tasks in the gild given. Apply the printer later each task to see if the event is resolved.

Make sure your printer supports Web Services

Check for a Web Services or ePrint icon to make certain your printer supports Web Services.

1. Plow on the printer.

2. Look for a Spider web Services or ePrint icon on the control panel.

   If the command panel does not have the icon or you are unsure if your printer is supported, become to Mobile printing solutions for more than data.

3. If your printer is not supported, consider purchasing a new printer that has the features you require.

Bank check the connection

Make sure your network is working and the printer is connected.

Check the Wi-Fi network connectedness

Check the status of your wireless network and printer connection.

1. Make sure the printer is not connected with a USB cable.

   Note:

   When a USB cablevision is continued to the printer, the printer cannot connect to Web Services.

2. Check the router documentation or support website to make sure it meets the following requirements.

   • Cheque the router band. Many routers tin can operate in both two.4 GHz and v.0 GHz frequency bands, but non all HP printers support both bands. Brand sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts carve up network names (SSIDs) for each band, connect the printer to the ii.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the five.0 GHz band SSID.

   • Bonjour support (Mac): HP recommends routers that support Bonjour, Apple'southward network discovery software. Connecting with Bonjour is the all-time way to find the printer and support wireless printing.

3. Make sure your printer is non continued to a guest or host network, such as networks in schools, hotels, or dwelling house networks that allow guest logins.

4. On the printer, open up the Wireless Network or Settings menu to verify the wireless feature is turned on so make sure the Wireless icon is solid and blueish.

   If the wireless light is blue and blinks, movement the computer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such equally microwaves and cordless phones. If your printer often drops the wireless connection, become to Printer does not maintain wireless connection for detailed troubleshooting steps.

5. On your computer, click the Network icon or on the taskbar to view the network proper name and status of the connection.

   • If the selected network is non yours, disconnect from the network and reconnect to your own network.

   • If the network signal strength is weak , move the computer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such every bit microwaves and cordless phones.

   • If the network status is not continued, connect to your network, and so bank check the status once more. A check mark or connected condition displays next to the network name when you lot are connected.

Check the wired (Ethernet) network connection

Bank check the status of your wired (Ethernet) network and printer connection.

1. Make sure the printer is not connected with a USB cable.

   Note:

   When a USB cablevision is connected to the printer, it cannot connect to Web Services.

2. Check that the cable is connected to the printer Ethernet port and to an available port on the router. When the cable is correctly connected, the green lite is steady and the orangish calorie-free blinks.

   

3. On your computer, click the Network icon or on the taskbar to view the network name and status of the connection.

   • If the selected network is non yours, disconnect from the network and reconnect to your own network.

   • If the network signal strength is weak , movement the figurer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such equally microwaves and cordless phones.

   • If the network status is not connected, connect to your network, then check the status again. A bank check marking or connected condition displays next to the network name when you are connected.

Restart the printer, router, and figurer

Resolve any fault states by restarting network-connected devices.

1. Plow off the printer.

2. Disconnect any USB or Ethernet cables from the printer. These connectedness types can forbid the printer from connecting to the wireless network.

3. Disconnect the power string from the Wi-Fi router, wait fifteen seconds, reconnect the string, and then wait for the lights to display a connected status.

4. Restart the calculator.

5. Plow on the printer.

Plough on Web Services from the Embedded Web Server (EWS)

Open the avant-garde settings in the HP Smart app or connect to the printer homepage to enable Web Services.

1. Open the Avant-garde Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.

2. If a login or certificate window displays, complete the data to finish opening the EWS.

   • If a website security certificate displays, click Proceed to open the printer homepage.

   • If a login window opens, type admin for the username, and then type the PIN institute on the label located underneath or on the dorsum of the printer, or the password set by the printer administrator.

   

3. On the printer homepage or from the advanced settings, click Spider web Services.

4. Click Go along, Turn On, or Enable, and then follow whatever instructions to plow on Web Services.

   

Check internet proxy settings

For networks that apply proxy servers, update the Web Services settings with the proxy data.

Check internet proxy settings (Windows)

Update the Spider web Services settings with the proxy data in Windows.

1. Search Windows for cyberspace, then click Cyberspace Options.

2. In the Cyberspace Backdrop window, click the Connections tab.

3. If necessary, select your network, and and then click Settings to view the proxy settings.

   

4. Under Proxy server, locate and write down the values in the Address and Port fields.

5. Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.

6. From the EWS, click the Web Services tab, and then click Proxy Settings.

   

7. Enter the address and port values, and then click Apply.

Bank check cyberspace proxy settings (Mac)

Update the printer Spider web Services settings with the proxy information in Mac.

1. Open up System Preferences, and and so click Network.

2. On the Network window, click Advanced.

3. Click the Proxies tab, and and so select your proxy.

   

4. Write down the Address and Port values for your proxy server connectedness.

5. Open the Avant-garde Settings (EWS) in the HP Smart app or type the printer IP accost into a web browser accost bar.

6. From the EWS, click the Spider web Services tab, and then click Proxy Settings.

   

7. Enter the address and port values for your proxy server connectedness, then click Apply.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or outcome fixes. Update firmware on a regular basis to make sure yous are getting the about out of your printer.

• Update from the printer control panel: Many HP printers with touchscreens or menus tin can connect directly to HP to notice and install updates. Brand certain the printer is on a network with an active Internet connection. If the printer is continued with a USB cable, use ane of the other options.

  On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Spider web Services, Printer Update, or LaserJet Update.

• Download updates from HP Client Support: With the printer turned on and connected to the figurer or a network, get to HP Software and Driver Downloads to check for and install bachelor updates listed under Firmware.

• Install updates through the HP Smart app: Open up the HP Smart app, and then create an business relationship or sign in. If you practise not have HP Smart, download it from 123.hp.com or your app store. After calculation the printer, click the printer image, click Printer Dwelling Page (EWS) or Advanced Settings, click Tools or Web Services, and so click Printer Updates.

Update the router firmware

Outdated router firmware might affect performance, cause security problems, or preclude the router from accessing the internet.

1. Open an internet browser, blazon the IP address for your router brand in the address bar, and and then press Enter.

   Note:

   These IP addresses, names, and passwords are provided for informational purposes just and might not piece of work with your router model.

   Router IP addresses, user names, and passwords

   Router make	IP address	User name	Password
   3Com	http://192.168.1.1	admin	no password required, or admin
   Belkin	http://192.168.2.1	no user proper name required, or admin	no countersign required
   D-Link	http://192.168.0.i	admin, or user	no password required, or admin
   Linksys	http://192.168.1.1	admin, no user name required, or Comcast	admin, no password required, or 1234
   NETGEAR	http://192.168.0.1	admin	countersign, 1234, or setup

2. Enter the user name and password in the router homepage.

3. Click the Administration, Utilities, Tools, or Maintenance carte du jour, depending on what displays, to locate the update feature. Refer to the documentation that came with your router or contact the manufacturer for more data.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Restore mill defaults (printers with touchscreens)

Restore the printer to factory default settings from the touchscreen settings carte.

1. On the printer control panel, touch the Setup icon , and so touch Printer Maintenance.

2. Bear on Restore, and then touch Restore Manufactory Defaults.

3. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

Restore factory defaults (printers without touchscreens)

Restore the printer to manufacturing plant defaults from the HP software.

1. Open the Advanced Settings (EWS) in the HP Smart app or blazon the printer IP address into a spider web browser address bar.

2. Click the Settings or Arrangement tab. If prompted, enter the printer administrator password or the PIN from the printer label.

3. Locate and open the Restore Defaults or Services, menu and so click Restore Mill Defaults to complete the restore.

Service the printer

Service or replace your HP product if the issue persists subsequently completing all the preceding steps.

Get to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you volition be directed to a local service heart in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might use for out-of-warranty products.

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Source: https://support.hp.com/us-en/document/ish_4152459-4016255-16

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